Step-by-step process
- 01Create or sign in to your IMUGA account on the official immigration portal.
- 02Select the passport service — new application, renewal, or replacement.
- 03Fill in the application form with your personal and contact details.
- 04Upload a digital photo that meets the photo standard.
- 05Pay the applicable fee online via card or supported payment methods.
- 06Submit your application and book a biometrics appointment if required.
- 07Collect your passport from the selected counter once notified.
Required documents
- National Identity Card (original) for verification.
- Birth certificate for applicants below 18 years.
- Previous passport (if renewing or replacing).
- Police report for lost or stolen passports.
- Recent passport-size photograph meeting the photo standard.
- Parental consent and ID for minors below 18 years.
Fees & processing time
- Standard processing typically completed within 5 working days.
- Express service available at an additional fee for urgent travel.
- Replacement passports may carry a higher fee than standard renewal.
- Fees are payable online during application submission.
Always check the official fee schedule before applying — rates may be updated from time to time.
Collection
- You will be notified by SMS or email once the passport is ready.
- Bring your National ID and the application receipt at collection.
- An authorised representative may collect on your behalf with a signed letter and ID copies.
Have a question about your passport?
Our team can guide you through eligibility, fees and processing for how to apply.
Last updated: May 2026